UAE telecoms operator du urges mobile users to upgrade devices as 2G shutdown approaches

The 2G network (GSM) in the UAE will be gradually shut down in phases and discontinued by the end of 2022

The Telecommunications Regulatory Authority (TRA) announced in June that the shutdown of 2G network (GSM) in the UAE will take place at the end of 2022, directing resources to 5G to support the next generation of mobile networks.

In line with that decision, du has announced that it will be shutting down its 2G networks in the near future. The move is aimed at keeping up with mobile technology developments, as well as improving users’ overall mobile experience.

As 2G services will no longer be available, customers still using 2G devices will need to replace them with 3G, 4G or 5G mobile devices. Upgrading devices will enable high-definition voice quality, high-speed data connection, and higher internet surfing and downloading speeds. Mobile users who are currently using a 3G device on the 2G network can change their settings to 3G to avoid any service disruption and can continue using their devices as normal.

Mobile phones available at all du stores and e-shop are 3G, 4G and 5G ready. The company said users can visit its website to learn more about 2G shutdown and how to upgrade devices.

Earlier this month, Etisalat also announced its plans to support 2G switch off and assured all its users that it will continue to support the transition and modernisation of the network.

The telco is currently coordinating with all business sectors that are still using the 2G network for machine to machine (M2M) communications such as industrial, vehicle-tracking devices, gateways and Point Of Sale devices (POS). Offers are made to upgrade and replace those devices to support 4G network and LTE CATM1 IoT Network that will help achieve operational efficiency with better connectivity and lower network latency.

The 2G network switch-off is aimed at keeping pace with the rapid and continuous developments of the telecommunications sector, particularly in the digital front. The frequencies and bands utilised by the 2G network will be allocated to more advanced networks.